FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Product Questions
Below are some common questions about GlamOrb
What is GlamOrb?
Glamorb is a jelly-orb skincare serum made with soft, capsule-like pearls that melt as you apply them. Each orb releases a lightweight formula designed to leave the skin feeling hydrated, smooth, and fresh.
How do I use GlamOrb?
Take one jelly orb and gently massage it onto clean skin until it fully melts in. Use it before moisturizer as part of your morning or evening routine.
How often should I use it?
Glamorb can be used daily. For best results, apply it consistently so your skin receives regular hydration and glow-supporting care.
Is GlamOrb suitable for my skin type?
Glamorb has a lightweight texture designed to feel comfortable on most skin types, including dry, dull, or tired-looking skin. If your skin is very sensitive, patch test first before full use.
Orders
Below are some of are common questions about order handling
How do I know my order was successful?
After placing your order, you should receive a confirmation email with your order details. This means your order has been received successfully.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us immediately with the correct shipping address. If your order has not yet been shipped, we will do our best to update it before dispatch.
What payment methods do you accept?
Available payment methods are shown at checkout. You can choose your preferred payment option before completing your purchase.
Shipping & Returns FAQs
Below are some common questions about Shipping
How long does shipping take?
Shipping times may vary depending on your location. Once your order has been processed, you will receive a tracking link so you can follow your delivery. Average is 3 - 10 days.
Do you offer order tracking?
Yes. Once your order has been shipped, you will receive a tracking number by email. You can use this to check the latest delivery status.
Can I return my order?
Returns may be accepted according to our return policy. To be eligible, items usually need to be unused, unopened, and returned in their original packaging.
What should I do if my package arrives damaged?
Please contact our support team as soon as possible with your order number and clear photos of the damaged item and packaging. We will review the issue and help with the next steps.
